In this article, you can learn all about Flatio's special cancelation policy in the worst times of the COVID-19 pandemic.
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In this article, you can learn all about Flatio's special cancelation policy in the worst times of the COVID-19 pandemic.
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NOTE: This policy was applicable from March 2020 to March 2022. Since the current situation no longer requires special conditions, only the standard cancellation policy can be applied when canceling a valid lease.
Due to the uncertainty surrounding COVID-19 restrictions, which vary around the world and change very frequently, we decided to clarify the cancelation policy in case of COVID-19 restrictions, known as "COVID cancelation policy".
Flatio's standard cancelation policy remains valid, and it's up to you to decide which procedure (standard or COVID) you want to choose depending on your situation.
The cancelation policy can be used only if the lease agreement has been signed and the first rent (including the service fee) has been paid.
If you're in the process of signing and one of the situations described above has already occurred, you are not entitled to use the COVID cancelation policy.
The request to use the COVID cancelation policy must be supported by an affidavit (download here). You must send the affidavit to the landlord via Flatio's messaging system.
In all other cases, only the standard cancelation policy can be used.
The service fee in case of COVID cancelation conditions will be fully refunded in the form of a voucher for Flatio services in the next 5 working days after the cancelation. The voucher can be redeemed by you or another person from your circle of relatives and friends in the next 2 years.
Technically, the lease agreement with the landlord is still valid at the time of COVID restrictions, but you (due to force majeure) can't move in on the agreed date. So the first rent is kept safe in Flatio's special bank account until:
What will you get?
€20 discount for your first stay
All the Flatio benefits for free
Special offers for special prices - only for registered people!