Flatio - Monthly rentals with a human touch

Siyana Z. Guest

Flatio claims to be a platform that supports tenants—but when things went south, they were completely useless. I came to them expecting mediation and fairness, and instead got vague copy-paste responses, constant delays, and ultimately a shrug and “Sorry, can’t help.” I was dealing with a hostile, uncooperative landlord who flat-out refused to fix problems or negotiate in good faith. Despite that, Flatio still expected me to follow the lease to the letter and pay for days I wasn’t even living there—even after I moved out and returned the keys. Their only offer of help was a partial service fee refund if I gave the landlord more money. Thanks for nothing. Don’t be fooled by the promise of tenant support. Once you’ve paid, you’re on your own. Flatio protects their listings, not the people who live in them.

09.04.2025 • Prague

Daniel L. Guest

If payment services improve so more european CC's work it would be much better.

10.04.2025 • Aljezur

Susan S. Guest

Flatio's digital platform was a cumbersome and frustrating service to use. The owner of this particular property took 10 days to accept our rental. Flatio staff was always kindly, but making excuses for the owner wasted my time. The contract used for the property and the processing software were not user friendly. Flatio should keep in mind that they are dealing with guests from every walk of life. Their contracts and paperwork should reflect that every guest is not a lawyer; to get through the repetitive and superfluous language was trying and time consuming. I will not use Flatio for our yearly Algarve or any rental.

29.03.2025 • Luz

Iain B. Guest

Nothing against Flatio themselves other than there needs to be better checks of the hosts and what they provide. I personally don’t think I’ll use the site again.

22.02.2025 • London

Divya L. Guest

Extremely high service fees

06.03.2025 • Porto

Ludmila R. Guest

protože to nefunguje. nikdo neodpovídá

02.03.2025 • Zaton

Leon Ð. Guest

He intentado realizar varias reservas a traves de esta plataforma y no he conseguido llevar a cabo ninguna todavia

26.02.2025 • Dubrovnik

Thomas H. Guest

It is not clear how you arrange to see a location before you pay for it. It is also not clear how to actually get to the bookings pages from your profile.

25.01.2025 • Madrid

Alexander E. Host

The insurance service is not recommendable as it does not work. The tenant caused severe damage, and if we had had a deposit (which we are not allowed to have when there is an insurance), we would have already compensated the damage.

12.01.2025 • Vienna

Louis A. Guest

Les prix des loyers sont trop élevés . Zagreb n'est pas Paris!

06.01.2025 • Zagreb

Kristel J. Guest

It's extremely expensive

16.12.2024 • Funchal

Max T. Guest

Can you provide shared room or house too so can be more affordable

08.12.2024 • Mafra

Garrison W. Guest

verification codes wont work

16.08.2024 • Budapest

Chakra B. Guest

its cheap at costs and easy to book

30.11.2024 • Zagreb

Japan F. Guest

Caros senhores: Procuro um estúdio, apartamento ou casa baixa. Qualquer cidade de Portugal. Só para mim. Entrada: novembro de 2024 Partida: fevereiro de 2025 Eu preciso de wi-fi. Solicito preço/mês. Muito obrigado.

19.11.2024 • Braga

Maria R. Guest

Ich habe immer noch keine Zusage für eine Wohnung, wieso soll ich jetzt schon bewerten? Ich finde es einfach viel zu früh, erst der Wohnung, danach die Erfahrung, danach die Bewertung, so sollte es sein.

07.11.2024 • Albufeira

Patricia (Christina) K. Guest

The back and forth is stressful

25.09.2024 • Câmara de Lobos

Éva F. Guest

Nem lenne szabad megengedni 30 nappal a beköltözés előtt ingye a lemondást, vagy csak akkor, ha a másik félnek ezzel nem okoz anyagi kárt.

11.09.2024 • Budapest

Jessica P. Guest

I'm not sure what I was actually getting from Flatio. For the amount of service fees I paid, I thought I would actually receive a service, but any time there was an issue I was instructed to talk to the landlord. When the accomodation I was staying in didn't work out as expected and I terminated the contract, the difference in the service fees was not refunded. I wouldn't use this service again.

05.09.2024 • Aroeira

Ilaria T. Guest

I appreciate the intermediation with the landord, but until I won’t have my reimbursement, I cannot be satisfied. Flatio should impose the payment of the reimbursement or avoid to collaborate with landlords that don’t respect a contract (a behaviour that is illegal)

04.09.2024 • Warsaw

Jonathan C. Guest

Excellent, very responsive team ever during weekends-

25.08.2024 • Lisbon

Philippe G. Guest

One time fee is paid several times, each time you reserve at a new location. This point is not explicit in the ? description of the misleading 'One time fee"

14.08.2024 • Calheta

Artur B. Guest

Too many questions

03.08.2024 • Braga

Daniela & David D. Host

Verificar efetivamente se os inquilinos vem trabalhar, ou se vem destruir casas e embriegarem-se, numas férias despreocupadas. Espero ter o vosso apoio, caso contrário a caução seria uma mais valia para mim nesta situação em que tive tanto prejuízo!

01.08.2024 • Charneca de Caparica

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