Flatio, Prague - Monthly rentals with a human touch

Alexandre P. Tenant

no answer so far from the landlord. I am retrying to see if I get more chance. I already booked my airplane tickets.

03.04.2024 • Prague

Jakub L. Tenant

If we are paying for services of the flatio you should help to resolve problems with the landlord.

25.03.2024 • Prague

Lily S. Tenant

Allow a longer time to file a complaint and get my money back. It took me 2 days to discover all of the things wrong with the apartment that just made it impossible for me to live there. I tried contacting the landlord first to see if it would be resolved and by the time that I had given up on that, the window to file had closed. There was an issue with the heat (I rented in January in Prague) where the radiator was full of air so 75% of the radiator would not get hot. There was an issue with the running water for the toilet(it was not refilling and would only flush once an hour) and the landlord told me that it was "good enough" and it would take too long to get someone to fix it. You can look in my messages to see this. So I had to forfeit an entire month's rent because I was trying to resolve an issue with the owner first. I made the first few days of my move to Prague incredibly stressful. Please, if someone is reading this, can i have my money back?

27.02.2024 • Prague

Christopher L. Tenant

Let me contact the host directly before asking to book.

11.09.2023 • Prague

Mischa P. Tenant

Hovni

04.09.2023 • Prague

Jan M. Landlord

Moji nájemníci si opakovaně stěžují na nekomunikaci ze strany Flatio. V případě jakýchkoliv potíží, či dotazů nájemníků Flatio podpora nesplňuje očekávání nájemníků.

29.08.2023 • Prague

Anton V. Tenant

The very big problem is a fee. I'm an Ukrainian and saw 50% off. How to use it I didn't know. Made reservation at night and had no answer from support. So paid full price, then in several weeks got those 50% back. Well, ok. But then I made second reservation... and again the same system. I'm still Ukrainian. Why do I need to write every time? I would recommend lower fee for long stays or for extension. Your service helps to find landlords and that's all. If we meet, we can continue without you... Well, we did it and you don't get money anymore. Just because of high prices. I could pay some euros for comfortable mailing, payment and contract system. But pay hundreds... No, thanks.

01.08.2023 • Prague

Vladimir G. Tenant

no options for discussion

27.07.2023 • Prague

Thomas S. Tenant

Very poor and not tenant friendly.

18.06.2023 • Prague

C G. Tenant

Ten years of data collection is horrifying. Be better.

10.05.2023 • Prague

Vladyslav S. Tenant

my last experience was awful!! if you cancel the apartment for any reason earlier, you will be obliged to return the difference, proportionate to the discount you received when booking. We booked for half a year since we planned to live that long or even longer. But due to certain circumstances, we had to move out earlier, on the 3rd month, and return an additional 18k CZK to the owner. It was quite an unpleasant experience, as the apartment ended up costing about 34 thousand CZK per month or 102,000 CZK for 3 months. Is it worth it? Absolutely not.

05.05.2023 • Prague

Daniel L. Tenant

No reply about requested apartment

02.03.2023 • Prague

Camille Q. Tenant

Everything could have been done better. I have used Airbnb for over ten years; this was my first and last time using Flatio. You don't actually get any support from the company, despite paying an insane fee, and I felt helpless in what was one of the worst months of my life. Never again.

28.12.2022 • Prague

Anastasiya D. Tenant

there is not a contact

28.10.2022 • Prague

Alazne G. Tenant

Los fees carísimos, desorbitado

14.10.2022 • Prague

Marwa A. Tenant

I am displeased because after I have sent flatio pics of the conversation between me and the landlord, still I didn't get a reefund for the stay and even paid for days which I didn't stay.

16.09.2022 • Prague

Chen M. Tenant

No ability to contact the landlord before booking? feature severely needed

04.07.2022 • Prague

Dana H. Landlord

Po změnách v přístupu k majitelům již nemohu Flatio doporučovat.

06.06.2022 • Prague

Jana M. Tenant

Ignorance k nasemu problemu, triky ve vasich podminkach... Plus nemoznost se s vami spojit v dobe nastehovani, coz mela byt emergency linka. Uz nikdy Vic vasi agenturu.

29.04.2022 • Prague

Luboě M. Tenant

Protože hodnocení nejde přeskočit.

18.05.2022 • Prague

Agnieszka G. Tenant

Your services don't work. Nobody was working during the weekend when I needed your help. I found a very expensive hotel by myself, got super stressed that I'm homeless in a new city and overall you helped me only with return of my money (not all of it). I called your emergency line and you asked me to send you an email...but nobody was working this weekend hahaha The worst customer service ever. Only the agent that terminated my contract was amazing and helpful, so I'm grateful for her help.

15.04.2022 • Prague

Lorenzo G. Tenant

Not existing customer support, you don't care about your customers.

09.03.2022 • Prague

Stanislav K. Landlord

zatim neni doresena oprava meho bytu po poslednim devastujicim zazitku s najemnikem pres Flatio. az se tak stane ohodnotim lepe.

10.02.2022 • Prague

Xxxx X. Tenant

Flatio je jedna amatérska spoločnosť, ktorá by v prvom rade mala viac popracovať na svojom customer protection & supporte. Keď po incidente kde ma v prenajatom byte prepadli dvaja cudzinci, jediné na čo sa vzchopili bolo, písomne pokarhať majiteľov a ako kompenzáciu ponúknuť 25% zľavu z poplatku za služby z NASLEDUJÚCEHO ubytovania. 25%.. čo pri ubytovaní na mesiac, ktoré si štandardne hľadám činí asi 250kč. Výsmech do tváre klientovi. A poručíte tým mladú neskúsenú zamestnankyňu, ktorú mi vo vašom mene volala, aby mi tú úbohú kompenzáciu ponúkla. Cením si jej odvahu, a súcitím s ňou, že ešte aj ju ste vystavili takému stresu. Takže majiteľom a manažérom Flatia: Ste lakomí chudáci a amatéri. Toto bolo posledný krát, čo som si cez vás nejaké ubytovanie prenajal. Už jedine iba hotel alebo AirBnB. Zbohom

04.02.2022 • Prague

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