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Help for tenants

During the stay

What if an unexpected situation occurs?
Wondering who you should contact in case you encounter any issues during your stay? See our guidance for these rare situations below.…
Radim, CEO
Imagine arriving at your new place only to find it doesn't match the advertised description or the landlord is a no-show. Well, worry not! With Flatio's Move-in Guarantee, you're entitled to a 100% refund and emergency substitute accommodation. It's all in our Terms and Conditions, so you can move forward with confidence.