Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Sandra usually responds to messages within 4 hours .
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
Apartment was in the city center, close to all transportation options if you are planning to go somewhere else, there are also markets close by.
Apartment was in the great condition, even better than pictures show it (10/10)!
You can see couple of migrants in the parallel street, but they were calm without any problems.
Beside them everything was fine!
There is a lot of taverns and restaurants close by, you will find it on google with great rate. Taverna Alfacinha is one of the best!
Sandra is very attentive and has thought of everything you may need. I even found needle and thread to sew on a button! There are all the usual items but also extra batteries, safety pins, games, detergent and softener for laundry, basic ingredients like coffee, olive oil, vinaigre, pepper and more, a well-equipped kitchen etc.
The decorations are beautiful and the plants real. On the other hand, it is near an area where street people gather. Even with the double-pain windows shut, the noise bothered me. There are many other tourists around and I felt totally safe. Sandra was very helpful and notified the police or someone and the noise diminished a lot.
It is just maybe 30 meters up a pedestrian path and around a corner from the famous 28 tram. The metro, buses and taxis are very nearby. It’s very well situated for a walk up to the castle or beautiful Graça view point. Groceries and restaurants are super close by. But nearby in Matin Moniz square are lots of loiterers.
Casa da Bifana on Praça da Figueira.
They are all very friendly and helpful! you must try the restaurants around!
The restaurant downstairs! Zé dos Cornos ! But you must make reservation first, they are way too popular!
Sandra is extremely welcoming and very responsive. She makes a great landlord and gives many useful tips. Highly recommended.
Right in the heart of Lisbon. Amazing location to lost yourself in the historical downtown.
A little bit loud at weekends but that’s something to take under consideration when staying right in the center of everything.