Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
Our welcome kit contains a bottle of wine, a juice, a bottle of water (tap water is drinkable), biscuits, bread, butter, tea, a jar of coffee capsules and basic cooking products such as oil, vinegar, salt and spices. Dishwashing detergent and dishwasher tablets are also part of the kit. These items are to facilitate the start of your stay and will not be replaced during your stay.
The laundry room is free of charge and is located on the ground floor of the building. It includes liquid detergent and fabric softener.
Toilet paper, shampoo, conditioner and shower gel for the first few days and a set of towels will be available. Towels and bed linen will be changed every week by our cleaning assistant on Fridays between 12:00 and 13:00.
The HOUSE-RULES are an addendum to the stay contract and will form an integral part of it. To summarise:
1. Please make yourself at home!
2. Please take care of the house as if it were your own, keeping it clean and tidy.
3. Save water & electricity and help us protect the environment.
4. Please avoid making noise after 10:00 pm as this is a residential building (Noise is prohibited from 10:00 pm until 8:00 am as per the law in Portugal).
5. Please don't smoke inside the apartment, there's a lovely balcony or garden that can be used for that matter.
6. Please be safe and protect yourself by not leaning over or sitting on the windowsills, balconies or handrails.
7. Events or gatherings of any kind are not allowed.
Only guests mentioned in the reservation are allowed to be at theapartment.
8. For each foreign citizen, including nationals of other member states of the European Union, is filled out and personally signed an accommodation bulletin. (Law 29/2012 Art.15º n.º2)
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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
What will you get?
Tips for traveling as a digital nomad
All the Flatio benefits for free
Special listings for special prices - only for registered people!